Field Service Engineer at Applied Materials installing and maintaining semiconductor manufacturing equipment. Collaborating with customers for installation, maintenance, and troubleshooting of advanced display technologies and chips in Japan.
About the role
- Implementation Consultant managing software implementations for local government clients in social care and education. Collaborating across teams to enhance product adoption and client success.
Responsibilities
- Deliver software implementations that align with clients’ strategic goals in social care and education.
- Lead configuration design workshops and facilitate system training for customer super users.
- Troubleshoot and resolve complex configuration and integration issues during implementation.
- Monitor, escalate, and manage high-priority issues and risks appropriately.
- Develop trusted relationships with customers, ensuring satisfaction throughout the implementation lifecycle.
- Communicate effectively with client stakeholders, internal teams, and wider project collaborators.
- Collaborate with colleagues across Product, Development, Sales, and Support functions.
- Empower customer project teams through knowledge sharing, system training, and documentation.
- Contribute to continuous improvement of implementation methodology and internal knowledge bases.
- Support the upskilling of colleagues within the Professional Services team.
- Provide specialist knowledge during pre- and post-go-live phases and contribute to ongoing client success.
- Seek innovative ways to deliver value-added services and enhanced product adoption.
- Stay informed on sector developments and regulatory frameworks to support informed consultancy.
Requirements
- Proven experience implementing software solutions within social care or education sectors.
- CSS Knowledge.
- ID Provider Knowledge - OpenID Compliant.
- Portal Implementation Experience.
- Familiarity with Agile project methodologies, UAT cycles, and configuration best practices.
- Proficient in MS Office and project support tools (e.g., Jira).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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