Hybrid Help Desk Specialist, Tier 1

at CBSI

• Job title: Help Desk Specialist, Tier 1
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $17 - $22 per hour
• Degree requirement: High School Diploma
• Tech skills: Android, WordPress
• Location requirements: Hybrid, Colorado Springs, United States

About the role

• Help Desk Specialist providing Tier 1 support for CBS software applications. Join a small technology support team assisting CBS ministry with various tech needs.

Responsibilities

• Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
• Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
• Provide “first response” helpdesk support for CBS application users (phone and email).
• Troubleshoot basic computer and web browser issues.
• Accurately document customer issues and information.
• Assist users with hardware, web browser, and system issues.
• Quickly escalate issues that cannot be readily resolved.
• Help maintain resolution information, knowledge bases, and “frequently asked questions”.
• Identify training opportunities that will provide for continued growth in this area.
• Troubleshoot workstation, copier, and printer issues.
• Assist building users with audio/visual needs.
• Other As with any small staff, there may be a need to fill in other roles from time to time.
• Work with other staff to adjust schedules and to ensure coverage of necessary functions.
• Other duties as assigned.

Requirements

• High School diploma
• Proficient in the use of Windows and Microsoft Office products
• Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
• Knowledge of customer service principles and helpdesk practices
• Excellent verbal and written communication skills
• Customer service oriented, professional in all interactions
• Multi-tasker, able to organize and respond to multiple requests while remaining calm
• Detail oriented and thorough
• Demonstrates initiative
• Reliable, dependable
• Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
• Intuitive ability to work with and troubleshoot various office and building equipment
• Ability to run cabling and install media equipment
• Basic knowledge of WordPress is a plus
• Problem Solver
• Knowledge of iPhone, iPad, and Android mobile devices
• Must be a team player
• Familiarity with CBS is a plus
• Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God
• Belief and adherence to the Community Bible Study Statement of Faith
• Commitment to the Mission, Vision, and Core Values of Community Bible Study.

Benefits

• Four weeks of paid vacation and four weeks of sick leave annually.
• Paid holidays, including your birthday.
• 5% match for the 403(b)-retirement plan.
• Medical insurance coverage.
• Employer-paid dental and vision insurance.
• Employer-paid disability and life insurance.