Head of Payment Operations at Patreon managing payment partner relationships and refining payment strategies. Focused on delivering reliable payment experiences for creators and fans.
Responsibilities
Own all payment partner relationships and maintain them as necessary
Build and maintain relationships with payment partners to accelerate growth and minimize costs
Work closely with product development teams to refine payments strategy
Champion fans and creators to ensure reliable payment experiences at scale
Requirements
8+ years of experience in global payment processing
Deep understanding of pay-ins on merchant platforms
Deep understanding of the payment processing partner landscape
Ability to successfully negotiate complex payment partner agreements
Experience with payments optimization (e.g., maximizing auth rates, minimizing costs)
Deep understanding of analytics and reporting for payments
Payouts experience preferred
Strong leadership, exceptional decision-making skills, and project management skills
Ability to work directly with engineers and product managers
Concise communication
Benefits
Competitive benefits package including healthcare, retirement plans, and flexible time off
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