Customer Care Representative for MTM Health supporting customers through inbound calls. Utilizing empathy and accuracy to manage 60 - 80 calls daily while working on - site at Norton, VA.
About the role
- Lead Customer Service department for Electro sector, ensuring quality service and customer satisfaction while optimizing workflows and team management.
Responsibilities
- Lead and organize the entire electrical customer service department
- Optimize service workflows and technically prepare maintenance projects
- Create and manage site-specific maintenance contracts
- Ensure quality and customer satisfaction across all service deployments
- Calculate and process quotations, advise customers and build long-term relationships
Requirements
- Vocational technician or master craftsman qualification in electrical engineering or equivalent
- Several years of experience in the electrical field (ideally including fire alarm and intrusion detection systems)
- Initial leadership experience and the drive to genuinely develop and advance a team
- Enjoy rethinking existing processes and actively shaping service quality
Benefits
- Above‑average salary plus performance bonuses for customer satisfaction and completed projects
- Company car for private use or a mobility budget
- Flexible working hours and remote work options for your planning and organizational tasks
- Career paths with genuine opportunities for advancement into divisional or executive management
- Regular training and professional development – e.g., in low‑voltage systems, fire alarm technology or leadership
- Responsibility and the ability to shape processes that are not set in stone
- 30 days’ vacation plus additional leave for special occasions
- Support for balancing family and work life, e.g., childcare subsidies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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