Personal Lines Account Manager at Unland Insurance & Benefits responsible for maintaining solid customer relationships and managing insurance account inquiries. Engaged in service and marketing activities along with team collaboration.
About the role
- Customer Success Account Manager focusing on B2B client value and satisfaction in a leading software company. Hybrid role based in Athens, requiring German and English proficiency.
Responsibilities
- Client Relationship Management: Be the primary point of contact for German-speaking B2B clients, ensuring smooth onboarding, product adoption, and continued success with our software solutions.
- Customer Success and Retention: Monitor the health of customer accounts and proactively address any issues to ensure high satisfaction and retention rates.
- Conduct regular business reviews with clients to assess their needs, provide updates on new product features, and recommend strategies to optimize their use of the software.
- Sales and Upselling: Utilize your sales expertise to identify upselling and cross-selling opportunities, offering additional products or services that can benefit the client’s business.
- Collaborate with the sales team to execute targeted upselling campaigns and close deals with existing customers.
- Cold Calling & Prospecting: Use cold calling and other outreach methods to introduce our solutions to potential new clients.
- Problem Solving & Technical Support: Work closely with internal technical support teams to troubleshoot and resolve any client issues.
- Provide proactive recommendations to optimize product performance and workflows.
- Reporting & Feedback: Track and report on account status, customer feedback, and key metrics such as retention rates and upsell success.
Requirements
- Language Proficiency: Native or fluent German speaker is essential, with strong English language skills for internal communication.
- Experience: Minimum of 1 year of experience in B2B sales, account management, or customer success.
- Proven track record in cold calling, upselling, and managing customer relationships in a B2B environment.
- Sales Expertise: Demonstrated success in achieving sales quotas and revenue growth targets through upselling and cross-selling activities.
- Strong negotiation and persuasion skills with the ability to tailor the sales approach to individual client needs.
- Customer-Centric Approach: Passionate about delivering excellent customer service, with a deep understanding of client needs and a proactive mindset.
- Tech-Savvy: Strong interest in the software industry, with the ability to quickly learn new products and explain technical concepts in an easy-to-understand manner.
- Experience with CRM systems, data analysis tools, and other software solutions is highly desirable.
- Problem Solving & Adaptability: Highly resourceful and solutions-oriented, able to tackle issues with a strategic and analytical approach.
- Flexibility to thrive in a fast-paced, evolving work environment.
Benefits
- Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including full accommodation support and flight tickets to Athens.
- Competitive Salary: Receive a highly competitive salary based on experience and qualifications.
- Health and Life Insurance: Enjoy comprehensive health and life insurance coverage.
- Hybrid Work Environment: Work in a hybrid model with two days in our state-of-the-art Athens office and three days remotely, offering flexibility and work-life balance.
- Career Growth Opportunities: Be part of a company that values personal and professional development, with plenty of opportunities for career advancement.
- Training and Development: Access ongoing training programs to improve your product knowledge, sales skills, and customer success strategies.
- Work in an International Environment: Join a diverse team of professionals from around the world and work in a dynamic, multi-cultural environment.
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