Hybrid General Liability Claim Unit Manager

at Travelers

• Job title: General Liability Claim Unit Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $106,300 - $175,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Diamond Bar, United States

About the role

• General Liability Claim Unit Manager overseeing product quality and performance for a claims team. Responsible for recruitment, staff management, and ensuring effective claim handling.

Responsibilities

• Under general direction and as a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Serve as a field representative for the Home Office LOB product, as requested.
• Reinforce LOB Vision, Strategies, and Objectives through word and action.
• Select, lead, mentor, performance manage and develop staff.
• Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

Requirements

• Bachelors degree preferred.
• Claim management experience preferred.
• High School Diploma or GED required.
• A minimum of 3 years claim work experience in at least one line of business required.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.