Principal Enterprise Architect responsible for designing and implementing information systems at Ryan Specialty. Requires technical expertise to align business objectives and enhance operational efficiencies.
About the role
- Help Desk Analyst providing first-level technical support via Teams and email. Collaborating with other IT teams to resolve software and hardware issues.
Responsibilities
- Brindar soporte técnico de primer nivel a los usuarios finales por teams, correo electrónico.
- Solucionar y resolver problemas de software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
- Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.
- Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.
- Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.
- Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.
- Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.
- Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.
Requirements
- 6 meses de experiencia en una función de mesa de ayuda o soporte técnico.
- Conocimiento de los sistemas operativos Windows y Microsoft Office Suite.
- Familiaridad con la resolución de problemas de software y conceptos básicos de redes.
- Habilidades analíticas y de resolución de problemas.
- Habilidades de comunicación y servicio al cliente.
- Capacidad para trabajar de forma independiente y priorizar tareas en un entorno acelerado.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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