Retention Assistant responsible for ensuring customer satisfaction and retention of magazine subscriptions. Collaborating with the team to achieve KPIs and address customer concerns in Cardiff.
About the role
- Membership Consultant at F45 responsible for driving sales and customer engagement. Engaging with leads and promoting fitness memberships in a vibrant studio environment.
Responsibilities
- A Membership Consultant at F45 is responsible for meeting and exceeding all key performance sales indicators for our studio; including membership sales, maximizing workout traffic and maintaining premium customer service levels
- Timely outreach to new leads
- Sharing in depth knowledge of F45 training sessions and overcoming objections
- Converting leads into memberships
- Ensuring the sales performance of the studio is meeting goals
- CRM System Administration
- Managing new lead entries once received from our social media outlets, community events and marketing campaigns
- Reporting on sales progress
- Conducting goal-oriented consultations with all members
- Generating new leads through current members, community outreach, and all social media platforms
- Being present at location for events, festivals and local community gatherings
- Working collaboratively with the Head Trainer/Studio Manager to manage the studio ensuring smooth and cohesive operations
Requirements
- A strong interest and passion for the fitness industry
- Excellent verbal and written communication, including the ability to communicate
- Excellent customer service skills with a go-getter mentality
- Ability to prioritize and meet goals in a fast-paced environment
- Ability to follow up with leads on a daily basis using a variety of contact methods
- Confident, motivational, and outgoing
- Self-motivated and goal-oriented
- Excellent attention to detail
- Punctual and reliable
- Experience: sales: 1 year (preferred)
Benefits
- Bonuses & Commissions
- Complimentary Membership
- Flexible work from home options
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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