Support role at Sicredi facilitating exchange and foreign trade operations with cooperatives and members. Focus on problem resolution, multitasking, and strong communication.
About the role
- Financial Operations Specialist ensuring high level of customer satisfaction while processing payments and communicating effectively in a hybrid work environment
Responsibilities
- Ensuring customers receive prompt, efficient and courteous attention
- Demonstrate friendliness and proper phone/e-mail etiquette with every customer
- Processing payments received for vehicles
- Applying and depositing advance check payments (i.e. undeposited funds)
- Working directly with floor plan companies regarding payments
- Maintaining a good flow of communication with Collections regarding payment exceptions
- Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact
- Practicing and promoting teamwork at all times
- Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers
- Ensuring proper follow-through on directives
- Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times
Requirements
- High School Diploma or GED
- At least one (1) year of experience dealing with financial transactions
- Proficiency with Microsoft Office Products preferred
- Experience with payment processing or accounts receivable experience preferred
- Automotive industry preferred
- Effective communication skills both written and oral
- Ability to work in a fast-paced environment with adaptability and agility
- Strong team player
- Proactive with strong problem solving and organizational skills with the ability to see the big picture
- Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
- Proven track record in showing initiative and ownership of your work
- Desire to learn everyday
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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