IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
SS
Hybrid Field Service Technician, Help Desk
Posted 5 months ago
About the role
- Field Service/Help Desk Technician assisting clients with their technology needs and troubleshooting issues. Achieving high customer satisfaction while working remotely with occasional on-site visits.
Responsibilities
- Assist clients with their technology needs
- Troubleshoot issues
- Achieve high levels of customer satisfaction
- Identify and solve Level 1 issues and escalate other requests
- Understand and follow workflows and procedures
- Continuously acquire and maintain necessary technical skills
Requirements
- Experience with Windows and Mac desktops
- Customer software systems knowledge
- Networking knowledge including switches, routers, and firewalls
- Proficiency in workstation support and software support
- Familiarity with cloud services (Microsoft 365)
- Knowledge of VoIP and internet support
- Experience in providing peripheral support
Benefits
- Paid time off
- Employer paid health insurance
- 401k match
- Optional dental, vision and supplemental benefits
- Training and reimbursement for certifications and training in IT related fields
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
IT Engineer managing internal systems and workflows to support employees at Float. You'll ensure operational reliability while building automations and improving processes.
Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
Lead ERP architecture and integration strategy for GE Vernova Power segment. Drive cloud transformation and alignment with enterprise solutions and architecture.
Enterprise Architect collaborating on Aerospace & Defense strategies at DXC Technology. Leading architecture governance, compliance, and Smart Factory initiatives with a focus on long - term program alignment.
IT Help Desk Technician providing end - user support and managing software/hardware solutions in a hybrid Azure environment. Seeking candidates with experience in account administration and troubleshooting.
Senior Enterprise Architect at Evertec reviewing architectural projects for the financial sector. Collaborating with global teams and ensuring adherence to best practices in software architecture.
Health Care Audit Manager at Armanino overseeing healthcare assurance engagements. Managing engagement workflows and providing mentorship in audit practices and compliance standards.
Audit Manager managing client portfolios and full audit assignments at PwC Middle East. Responsible for business development and advising clients on financial reporting and regulatory developments.