Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Family Support Specialist providing in-home intervention and support to families in crisis. Collaborating with community partners to strengthen family welfare in Iowa.
Responsibilities
- Provide in-home intervention to children and their families utilizing skill-based, evidence-based practices to help families implement solutions to problems and strengthen families.
- Act as a resource, provider & advocate for families to promote child welfare.
- Provide evidence-based interventions and case management support under contractual responsibilities.
- Utilize collaborative documentation.
- Develop and maintain effective working relationships with community partners including DHHS, medical providers, 'parent partners,' lawyers, therapists, law enforcement staff, school officials, neighbors, fictive kin, emotional supports, and referral sources.
- Maintain an appropriate level of direct contact with families per program requirements and remain available to families 24/7 for crisis intervention as needed.
- Ensure professionalism through role modeling, and respect.
- Utilize own vehicle to travel to work destinations and transport youth as authorized, provide services in the community, or in the primary home of the child and family.
- Report and document emergencies and critical incidents involving family members or staff.
- Participate actively in individual, group, and organizational supervisions/trainings.
Requirements
- Bachelor's degree or an associate of arts degree in human services or related field
- Two years of full-time experience in human services or related field
- Strong written and verbal communication skills
- Excellent time management skills
- Ability to work independently
- Knowledge of community resources and service providers in the service area
- Scheduling flexibility with the ability to work evenings and weekends as necessary to meet contractual obligations
- Maintain on-call availability as needed to respond to crises
Benefits
- Mileage/Travel $0.62 a mile
- Flexible schedule
- Paid time off
- Sick Time/Leave
- Holiday Pay
- Health Insurance
- Dental Insurance
- Life insurance
- 401(k)
- 401(k) matching
- Tuition reimbursement
- Referral program
Job title
Job type
Experience level
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Degree requirement
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