Account Supervisor managing strategic leadership and project work for an agency. Collaborating with clients and internal teams to deliver high - quality campaign initiatives and solutions.
About the role
- Enterprise Account Manager managing onboarding and success for complex, PE-backed customers. Leading integrations and collaborations across multiple brands while ensuring account health and revenue growth.
Responsibilities
- Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts.
- Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments.
- Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration.
- Monitor account health and proactively address adoption gaps or technical issues.
- Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI.
- Build and manage Zapier automations to connect customer systems and automate workflows.
- Use webhooks and JSON payloads to pass data between platforms and ensure accurate synchronization.
- Partner with Product and Engineering to troubleshoot API connections and integration challenges.
- Apply SQL and relational database knowledge to validate data integrity and investigate anomalies.
- Document all technical workflows and ensure repeatability across brands and regions.
- Act as project lead for multi-brand or regional implementations.
- Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution.
- Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders.
- Manage escalations and coordinate resolution of high-impact issues.
- Develop success plans that align customer goals with measurable outcomes.
- Identify opportunities for expansion in product usage, AI adoption, and add-on modules.
- Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies.
- Build and maintain strong relationships with customer executives and operational leaders.
Requirements
- 5–8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts.
- Proven success managing enterprise customers with complex technical requirements.
- Hands-on technical experience with Zapier, webhooks, JSON, and SQL.
- Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders.
- Excellent communication skills, including executive presence and the ability to lead C-level discussions.
- Experience using HubSpot and Metabase (or similar BI tools) for account tracking and reporting.
- Familiarity with home services, SaaS, or tech-enabled operations is a plus.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Partnerships Strategist leading partner engagements for public health data solutions at Lumina Corps. Collaborating with multidisciplinary teams and facilitating discussions with stakeholders.
Account Manager servicing multiple insurance accounts for Prudential's Group Insurance distribution. Focused on customer satisfaction and business growth for assigned accounts.
Account Manager managing multiple insurance accounts for Prudential's Group Insurance. Responsible for client relations, revenue growth, and team collaboration.
Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
Junior Key Account Manager responsible for managing and growing ecommerce for brands across Malaysia. Collaborating with teams for strategy development and performance delivery in the ecommerce space.
Corporate Partnerships Manager driving apprenticeship sales growth at LDN Apprenticeships. Managing client relationships and securing new business opportunities in London.
Integration Lead/Senior Lead managing acquisition integrations for Salesforce's Global Partnerships M&A team. Collaborating with stakeholders to drive business transformation and integration strategies.
SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
Territory Manager overseeing cardiac imaging sales, developing market strategies and building relationships with healthcare professionals in the Atlanta, GA and Orlando, FL areas.