Engineer Admin supporting engineering administration tasks and collaborating with repairers and customers in a growing UK company. Ensuring efficient job allocation and effective communication with all stakeholders.
Responsibilities
Work collaboratively with the wider Engineering team, repairers, and customers to ensure that all administration tasks are completed for the engineering function
Identify priorities in resourcing of jobs ensuring these are allocated between the engineering team, efficiently and correctly
Be proactive in ensuring awareness of current departmental ongoing jobs
Use our internal system to ensure all active work jobs are on the correct step
Negotiate and settle total loss claims
Liaise with repairers and customers with ongoing jobs and queries
Support in the management of shared email inbox’s
Work with other areas of the business to ensure the needs of the customer are met or exceeded
Produce accurate and timely reports for the engineering function
Take responsibility of your own workload using our internal systems to ensure a variety of administration tasks are completed accurately and within a timely manner
Support the wider team to achieving departmental targets
Requirements
Excellent Microsoft Skills
Ability to work collaboratively with a range of business areas
Ability to take ownership of own workload and prioritise accordingly
Use initiative to support the wider team ensuring the smooth running of the customer journey
Ability to communicate effectively to a range of stakeholders
An in depth understanding of Motor Claims Handling is essential
Benefits
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
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