Ecommerce Manager driving digital shopping experience for a fast - growing pet gear company. Owning ecommerce strategy, website optimization, and performance analysis to achieve growth.
About the role
- E-Commerce customer service administrator providing speedy support across platforms like website and eBay. Managing orders and customer inquiries for online business growth.
Responsibilities
- Providing speedy customer service across a range of e-Commerce platforms (i.e website, eBay, Amazon, accounts)
- Processing and despatching orders on various platforms each day
- Continuous customer liaison to keep them up to date regarding deliveries
- Managing new projects for new enquiries
- Working with online sales manager to ensure various areas of the online business are up to date and regularly developing to continue growth in sales and traffic online
- Opportunity to grow within the online business supporting in areas such as copywriting, market research, marketing and telesales
Requirements
- Ability to work efficiently in a fast-moving environment
- Strong organisational and time management skills
- Excellent Communication skills
- Adept at problem solving
- Hardworking and proactive attitude
- Positive under pressure
- Efficient in working online
- Business minded
- Previous experience working in a project management/customer service role would be advantageous
- Previous experience working for an online business would be advantageous
- Knowledge of corrugated packaging would be advantageous
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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