Virtual Store Manager handling customer inquiries for storage solutions via various communication channels. Assisting with reservations and providing excellent customer support.
About the role
- District Retail Manager responsible for dealer partnerships and optimizing retail growth for Polaris. Enhancing customer experience and profitability in the Mid-Atlantic region.
Responsibilities
- Partner daily with powersports dealerships to strengthen relationships, build influence, enhance retail, drive Polaris & dealer profitability and improve the end user experience.
- Drive industry-leading customer experience through each stage of shopping, buying and owning cycle
- Responsible for improving the dealer network through prospecting open markets and facilitating upgrades within the dealer network where needed.
- Set effective and market appropriate stocking profiles for Wholegood and PG&A
- Strategically influence dealers’ showrooms through walk-the-store, merchandising, and point-of-purchase to reflect seasonal consumer programs and market needs
- Conduct ongoing trainings on sales process and product for dealers and promote dealer certification program
- Execute traffic and closing plans to maximize retail through traditional and digital retail planning
- Lead showroom merchandising and accessorizing strategies to improve overall retail experience for consumers
- Leverage 3rd party partnerships to maximize PII’s competitive advantage, yielding improved dealer profitability and consumer experiences, in-store and digitally
- Create consistent demand through proper merchandising that yields accessory attachment growth
- Assist dealers and corporate stakeholders to plan and execute floorplans, merchandising, and corresponding Wholegood and PG&A stocking profiles
- Monitor and drive Polaris branding requirements
- Review speed and quality processes with dealers around detractor engagement
- Work with dealers to assess deficiencies on critical customer expectations (i.e. digital, in-store experience) and drive positive change through training
- Effectively communicate to internal and external stakeholders and demonstrate superior follow-through; be the face and voice of Polaris in-store and act as voice-of-the-field to internal stakeholders
- Identify and communicate and influence action with dealer profitability and value-add to consumers
- Problem-solve for rapid issue resolution, driving win-win-win approach for consumers, dealers and Polaris
- Identify and elevate competitive shifts and proactively implement countermeasures as necessary
Requirements
- 3-5 years field sales and retail sales or dealership experience with proven track record preferred
- 3-5 years sales administration, distribution and customer service experience
- Knowledge of a distribution network strategy
- Must possess highly effective influence and relationship-building skills, excellent at customer service
- Analytical and sales oriented – able to craft a strategic sell-in based on demonstrated profitability and productivity measures
- Proficient in all MS Office software suite
- Flexible, comfortable with ambiguity
- Multi-tasker, can manage competing priorities
- Demonstrated ability to communicate effectively, both verbally and in writing
- Mechanical aptitude, hands-on – willing to roll up sleeves
- Proficiency in computer / software systems
- Entrepreneurial, independent, self-starter
Benefits
- Health insurance
- 401(k) matching
- Profit-sharing plan
- Employee Stock Ownership Plan
- Discounted employee stock purchases plan
- Financial wellness education and consultation
- Paid time off
- Gym & personal training reimbursement
- Life insurance
- Disability offerings
- Paid volunteer time off
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