Director of PSS Patient Experience shaping patient experience strategy within Sanofi's Patient Support Services. Leading innovative solutions and projects specifically in immune challenges and rare diseases.
About the role
- Director of IT overseeing infrastructure for 80+ locations. Leading innovative IT strategies and building a high-performing team in a hybrid environment.
Responsibilities
- Responsible for supporting the internal/external system infrastructure of 80+ national locations
- Ensures the creation, support and optimization of key IT infrastructure areas including network infrastructure, server and virtual environments, cloud services, telecommunications, and operating systems
- Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive advantage and enhance employee productivity
- Responsible for the design, implementation and upgrades of all infrastructure components including servers, firewalls, VPNs, PCs, phone systems, messaging, and voice and data circuits
- Serve as Subject Matter Expert on cybersecurity and compliance
- Make recommendations and ensure conformance with all security and compliance initiatives - audits, gap analysis, pen testing, controls, PCI, CCPA, Third Party Risk Management, and incident response
- Build and develop a high-performing IT team, providing mentorship, training, and career development opportunities
- Develop and manage KPIs for the Infrastructure and Service Desk teams to drive continuous improvement
- Manages the strategic planning and development of IT-related initiatives and project plans relating to technologies, systems, information specifications, schedules, funding, and staffing
- Project management responsibilities include: Partners with the development team to develop their DevSecOps processes. Supports business acquisition due diligence and integration efforts Manage vendors and support our outsourced model MSP, Microsoft, security, remote hands, MDR, threat management, etc.
Requirements
- Proven experience in a senior IT leadership role
- 5+ years experience with Azure or similar cloud architecture IaaS, PaaS, SaaS
- 5+ years hands-on experience with IDS, Active Directory, Windows servers, firewalls, telephony, endpoint detection and response, PowerShell, and SIEM systems
- Practical knowledge of cloud shared responsibility model and security best practices
- Strong knowledge of cloud foundations including Virtual Machines, Azure Active Directory, Entra, Azure Site Recovery, IaC (Infrastructure as Code), containers, function and logic apps, Storage, VNETs, and Compute
- Strong knowledge on Azure security, privacy, compliance, and trust services
- Excellent organizational and leadership skills
- Excellent communication skills and a strong attention to detail
- Available to respond to critical issues arising during non-business hours
- Bachelor's Degree highly preferred
- Microsoft Certified Systems Engineer (MCSE), Azure, and/or related certifications highly preferred
Benefits
- Hybrid Work Schedule
- Open-door policy for voice and ideas
- Mentorship, training, and career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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