Associate Director leading data strategy for neuroscience at Johnson & Johnson. Overseeing data initiatives and collaborating with teams to enhance research and insights.
About the role
- Director of PSS Patient Experience shaping patient experience strategy within Sanofi's Patient Support Services. Leading innovative solutions and projects specifically in immune challenges and rare diseases.
Responsibilities
- Own patient experience strategy development and execution across enterprise capabilities
- Serve as a trusted strategic advisor to PSS Therapeutic Area and Operations leaders
- Direct market scanning activities to identify patient experience innovation opportunities
- Lead integration of AI driven insights and omnichannel capabilities
- Establish enterprise standards for patient experience innovation
- Develop and drive innovative patient experience solutions
- Lead patient experience initiative evaluation
- Own the development of scalable patient experience roadmaps
- Oversee patient experience strategic planning for new program launches
- Develop and implement patient experience continuous improvement initiatives
- Lead and coordinate cross-functional workstreams
- Build and manage strategic vendor partnerships
- Establish measurement frameworks that track patient conversion, adherence, and experience outcomes
- Navigate complex stakeholder landscapes across PSS, Digital, Trade, Legal, Compliance, Operations, and Brand teams
Requirements
- Bachelor's degree in Business, Healthcare Management, Life Sciences, or related field
- 10+ years of progressive experience in pharmaceutical/healthcare industry
- 5+ years of experience in Patient Support Services, patient access, or related patient services functions
- Deep knowledge of PSS landscape including hub services, specialty pharmacy, and patient access pathways
- Demonstrated ability to lead complex transformation initiatives in matrixed environments
- Proven ability to influence without direct authority
- Strong analytical capabilities with experience translating insights into actionable solutions
- Excellent communication and stakeholder management skills.
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
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