Director of Internal Communications at IFF leading global internal engagement strategies. Overseeing execution of effective communication standards and enhancing employee engagement across the organization.
About the role
- Lead internal communications strategy for Novartis Patient Support, enhancing engagement and alignment across the organization. Collaborate with leadership to develop impactful communications and drive organizational change initiatives.
Responsibilities
- Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team
- Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose
- Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment
- Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience
- Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization
- Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required
- Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis’s patient-centric reputation
- Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications
- Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards
- Manage internal communications budget with a focus on strategic investment and maximizing agency ROI
Requirements
- BA/BS required, advanced degree a plus
- 10+ years of experience in communications or related discipline, with a healthcare and/or pharmaceutical background
- Development and implementation of integrated communications plans, with a focus on internal communications
- Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership
- Change and organizational communications experience
- Event management experience
Benefits
- Medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits such as vacation, sick time, and parental leave
- Sign-on bonus
- Restricted stock units
- Discretionary awards
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