Director of Internal Communications at IFF leading global internal engagement strategies. Overseeing execution of effective communication standards and enhancing employee engagement across the organization.
CF
Hybrid Manager, Ambassador Communications – 16-18 mos Contract
Posted yesterday
About the role
- Manager leading ambassador communications for fundraising campaigns and partner engagement at Canada’s Children’s Hospital Foundations. Collaborating with Member Foundations and partners in a hybrid environment.
Responsibilities
- Lead the recruitment, selection, and onboarding of ambassadors in partnership with Member Foundations and partners
- Manage relationships with ambassadors and families, ensuring a positive, respectful, and well-supported experience
- Oversee the CMN Champion Program, including coordination of program elements and key experiences such as Elevate
- Maintain ongoing engagement with ambassadors, including Champion alumni, identifying opportunities for continued involvement
- Act as a key liaison between partners, foundations, and ambassadors to align expectations, timelines, and deliverables
- Develop and oversee ambassador storytelling, including writing, editing, and shaping content for campaigns, events, and media
- Work with external writers, agencies, and internal teams to produce high-quality content
- Ensure stories are accurate, compelling, and aligned with organizational messaging and partner needs
- Manage consent, privacy, and content usage requirements for all ambassador materials
- Coordinate ambassador participation across campaigns, events, partner initiatives, and media opportunities
- Lead and manage Ambassador contacts at Member Foundations, ensuring deliverables (including reviews, approvals, and content submissions) are clearly defined and deadlines are met
- Prepare ambassadors for engagements, including developing speaking remarks, briefing materials, and key messages
- Work with internal teams, partners, and external writers to ensure ambassadors are well-prepared and aligned with messaging
- Manage logistics and communications related to ambassador appearances, ensuring a smooth and professional experience
- Ensure consistency and quality across all ambassador communications and touchpoints
- Review and approve creative materials featuring ambassadors
- Provide on-site support for ambassadors at key events and content shoots (including Elevate), ensuring a smooth and well-coordinated experience
- Other projects & duties as assigned.
Requirements
- Bachelor’s degree in Marketing or Communications required
- 5-8 years of experience in communications or public relations (agency or client side, in health-related not-for-profit sector is preferred)
- Strong writing and editing skills, with experience developing content for a variety of audiences and formats
- Experience managing multiple 3rd party agency and strategic partner relationships
- Experience supporting events, marketing campaigns, and/or media engagements
- Proficiency with relevant software, e.g.Canva, Salesforce, Pardot (Account Engagement), Trello/Asana
- Proficiency with Microsoft Office applications (, Word, PowerPoint, and Excel)
- Experience supporting fundraising professionals an asset
- Bilingualism in English and French is an asset
- Ability to establish rapport and trust with key stakeholders, internal and external
- Strategic, innovative, and creative approach to problem-solve challenges and opportunities
- Collaborative and able to work effectively across teams
- Effective written and oral communication and presentation skills
- Agility to adapt priorities based on dynamic organization and employee requirements and meet deadlines
- Ability to manage sensitive and confidential information, exercising good judgement in diverse situations
- Ability to travel, including approximately one week annually to the United States, with additional travel as required
- Availability to support occasional evening and weekend meetings/events
Benefits
- Act as a positive contributor to the CCHF vision, mission, values, and culture
- Work collaboratively with CCHF staff, Member Foundations, Children’s Miracle Network Hospitals (CMNH), partners, suppliers, and other stakeholders to gain buy-in in an environment of competing priorities
- Act as a skilled problem solver that thrives in a fast-paced environment and manage multiple priorities and quickly respond to the needs of partners and/or stakeholders in well-thought out and workable solutions
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