Mobile & Conversational Messaging Product Lead at Zeta Global. Responsible for defining and scaling strategy across SMS, WhatsApp, and Mobile Push while leading platform development.
About the role
- Product Director leading strategic direction and operational performance of Vectare business. Overseeing client satisfaction, team development, and operational excellence in a fast-paced environment.
Responsibilities
- Provide clear strategic direction and leadership across all UK functions, including Account Management, Customer Service, Network Planning, and Operations.
- Line manage and develop team leads, setting clear objectives and fostering collaboration between teams.
- Contribute to the organisation’s overall business strategy, translating high-level goals into operational and commercial plans.
- Champion a culture of accountability, innovation, and continuous improvement across all departments.
- Take overall accountability for client satisfaction, retention, and growth across the business.
- Oversee the delivery of exceptional client experiences, ensuring alignment between operational performance and strategic client goals.
- Support and guide the Account Management function in identifying, developing, and securing upsell and cross-sell opportunities.
- Ensure commercial targets are met, with effective forecasting, budgeting, and reporting to senior leadership.
- Drive consistency and efficiency across all operational processes, ensuring smooth service delivery and adherence to agreed KPIs.
- Oversee client mobilisation and service rollouts, ensuring that transitions are seamless, timely, and well-coordinated across teams.
- Ensure compliance with internal policies, client contracts, and industry standards, while maintaining a strong focus on quality assurance and safety.
- Define and execute product strategy and roadmap.
- Collaborate business-wide to deliver an optimal user experience.
- Understand and analyse the competitive landscape, as well as market trends in education to deliver outcomes and drive value.
- Manage stakeholder communication, including executive updates and board reporting.
- Prepare documentation, such as specifications, to ensure feature development.
- Lead by example to promote Vectare’s values, ensuring a motivated, engaged, and high-performing workforce.
- Support the team leads in developing team capability, succession planning, and professional growth.
- Build a collaborative environment that connects departments, reduces silos, and encourages open communication.
- Identify and deliver initiatives that enhance productivity, reduce costs, and improve customer outcomes.
- Leverage data and insights from both operational and client teams to inform decision-making and drive business improvement.
- Produce regular performance reports for the Executive Team, providing insights, risks, and recommendations.
Requirements
- Proven experience in a senior operational or client services leadership role, ideally within a service-led or transport-related industry.
- Strong commercial acumen, with experience managing budgets, delivering growth, and improving profitability.
- Track record of leading multi-functional teams and developing senior managers.
- Excellent communication and relationship management skills, capable of influencing at all levels.
- Strategic thinker with a hands-on approach to problem-solving and delivery.
- Demonstrated ability to drive operational excellence while maintaining an exceptional client experience.
- Highly organised, data-driven, and comfortable managing competing priorities in a dynamic environment.
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget.
- Additional benefits such as a pension and 25 days' holiday also apply.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Engineering Director at CODVO.AI leading surgical data annotation and programs with high throughput and quality standards. Managing complex video annotation projects and client relations in a hybrid setup.
Director of Contract Manufacturing Engineering at Thermo Fisher driving cost - out strategy across Asia. Building partnerships and improving operational performance in the manufacturing network.
Director managing government relations and securing funding for Thea Energy's fusion energy projects. Overseeing stakeholder outreach and navigating regulatory frameworks in energy sector.
Regional Director of Admissions overseeing enrollment strategies across multiple campuses for Cotulla Education. Ensuring compliance and operational excellence in admissions performance management.
Associate Director leading innovation initiatives for LGBTQ+ health at Penn. Overseeing project execution and sustainability strategies to improve health outcomes.
Associate Director of Biostatistics leading clinical biostatistics globally in drug development. Collaborating with cross - functional teams and mentoring statisticians for innovative statistical methods.
Associate Director leading medical information strategy for Regeneron’s therapeutic areas. Managing tactical execution of medical affairs plans and providing scientific support for healthcare professionals.
Associate Director driving Lean Transformation and Continuous Improvement in a global healthcare leader. Engaging with business leaders to enhance operational performance across multiple sites.
Executive Director leading oncology asset development and drug strategy at a healthcare company. Responsible for strategies across all phases from discovery to reimbursement.