Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
CN
Hybrid Digital Support Specialist – Inpatient
Posted 5 months ago
About the role
- Digital Support Specialist training healthcare users at Community Hospital with a focus on Epic systems. Delivering high-quality technical training and hands-on support for diverse care settings.
Responsibilities
- Deliver virtual coaching and real-time support to end users.
- Lead onsite training events
- Analyze system data to identify optimization opportunities.
- Document and share caregiver feedback for continuous improvement.
- Partner with Principal and Technical Trainers to ensure content accuracy.
- Observe workflows and suggest curriculum updates.
- Test and validate lesson plans in training environments.
- Provide at-the-elbow support during go-lives, upgrades, and rounding.
- Foster a collaborative learning environment and adapt teaching methods to learner needs.
Requirements
- Bachelor’s Degree is required
- Minimum of two (2) years of healthcare and/or relevant IT training experience required
- Strong instructional and presentation skills
- Deep understanding of clinical workflows
- Effective troubleshooting and communication abilities
- Passion for continuous learning and improvement.
Benefits
- Volunteer opportunities
- Benefits initiatives
- Continuous learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.