Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager for Saltmine's Data Product team, driving innovative solutions for workplace efficiency. Overseeing platform roadmap and customer experience while managing cross-functional collaboration in a hybrid setup.
Responsibilities
- Oversee platform and product roadmap, balancing current priorities with future strategic planning.
- Set and monitor quarterly goals for the Squad.
- Break down requirements of major platform initiatives into actionable tasks.
- Document, monitor, and revise various artifacts to support application development: PRD, process maps, use cases, UAT, project plans, knowledge bank, and release notes.
- Craft user stories and facilitate grooming sessions with cross-functional teams.
- Prioritize and monitor progress to ensure a top-notch customer experience.
- Resolve issues and remove obstacles hindering product delivery.
- Act as an expert on product offerings for both internal and external stakeholders.
- Address customer requests and operational needs promptly.
- Conduct market assessments, user interviews, and testing.
- Demonstrate strong project management skills to ensure quality delivery.
- Influence stakeholders with objective arguments.
- Provide regular updates to align squad initiatives with organizational priorities.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field; Background in Construction Architecture is advantageous.
- At least 5+ years of (mandatory) experience building a Data Product
- At least 8+ years of product management experience, with hands-on SaaS product management experience; Enterprise B2B experience preferred
- Collaborate with UX/UI designers to translate requirements into design concepts.
- Strong background in platform products is a plus.
- Excellent communication skills, with the ability to influence across departments.
- Ability to build and maintain strong relationships.
- Experience in web product design and understanding of web technology.
- Proficiency in Agile methodologies and working with Scrum teams.
Job title
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