As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Team Manager at Signable overseeing customer success representatives. Strengthening customer relationships and driving growth through effective account management and team support.
Responsibilities
- Support and guide a team of customer success representatives
- Strengthen customer relationships and drive growth through account management
- Turn Signable’s strategy and goals into clear actions
- Manage, coach and mentor a team, overseeing professional development plans
- Build a culture of accountability and growth
- Partner with Sales for smooth customer handovers
- Collaborate with Marketing and Product teams
Requirements
- An experienced people manager
- Ability to inspire, support and empower others
- Enjoys working in a purpose driven customer focused environment
- A data-informed decision maker
- Self-motivated and results-oriented
- Strategic and creative thinker
- Organised and consistent, with a focus on team work and shared success
- Experience with HubSpot (or similar CRM)
- Understanding of customer lifecycle metrics and tools
- Experience in a SaaS or subscription-based business is a bonus
Benefits
- Unlimited annual leave - including time off for religious holidays
- £50 per month to spend on either your wellbeing or development
- EMI share options
- Flexible working hours for everyone
- Enhanced paid parental leave
- Free face-to-face counselling for up to 8 sessions
- Life assurance & income protection
- Health support plan for things like eyecare, dentist, medical support
- Option to join our AVIVA Private Medical Insurance scheme
- Mac or PC? Your choice… just let us know
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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