Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Manager responsible for customer relationships and operational support at Cambio. Ensuring customer satisfaction while collaborating with internal teams to drive value.
Responsibilities
- Managing ongoing communication with customers, addressing operational needs, setting plans and gathering feedback.
- Keeping up to date with what parts of the Cambio portfolio your customers use, as well as changes in our products that may affect them.
- Identifying and following up on new business opportunities, including upselling and training needs.
- Taking responsibility for customer invoicing and revenue tracking.
- Collaborating closely with internal stakeholders such as Delivery, Sales, Product, and Tech to ensure successful deliveries.
- Contributing to the continuous development of our operations, processes, and ways of working by sharing insights and actively participating in change initiatives.
Requirements
- Proven track record of building and maintaining long-term, profitable customer relationships.
- Experience in managing customer accounts and translating needs into customer value and growth.
- Experience in working with contract management, SLAs, KPIs, and revenue follow-up processes.
- Strong multitasking and project management skills—comfortable managing multiple customer initiatives in parallel.
- High-level interpersonal and relationship-building skills.
- Exceptional verbal and written communication skills in both Swedish and English.
- Ability to collaborate effectively across departments (Sales, Tech, Product, Marketing, Delivery).
Benefits
- A meaningful role in shaping the future of the e-health market.
- A key strategic role within the Customer Delivery organization, where your contributions make a real difference.
- The chance to be part of Cambio’s exciting journey ahead and to play a key role in building strong, lasting partnerships with our customers.
- A learning culture that supports your professional development and growth.
- A supportive and open team where collaboration and knowledge sharing are part of everyday work.
Job title
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Experience level
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Not specified
Degree requirement
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