Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
About the role
- Customer Success Manager in fintech company handling international corporate clients and ensuring maximum value from solutions. Running business reviews and managing client relationships with focus on satisfaction.
Responsibilities
- Run Quarterly Business Reviews with client stakeholders to ensure their objectives are met and they receive maximum value from our solutions;
- Manage complex situations with clients and mediate actions internally;
- Develop your portfolio by increasing the usage of our solutions by identifying upsell opportunities;
- Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally;
Requirements
- More than 2 years of experience in serving corporate customers in, for example, a Customer Success Manager, Sales or Key Account Manager;
- Experience with a client portfolio of up to 20 accounts;
- Educational background in Finance, Economics or Business Administration;
- Experience working in a treasury function as well as some exposure to ERP/TMS software would be a plus;
- Strong communications skills, with a bilingual level of English;
- Strong analytical and organisational skills and ability to work effectively across teams;
- Excellent client facing skills, experienced in building relationships and managing stakeholders;
- A problem solving attitude and resilience under pressure;
Benefits
- Competitive salary
- Sponsored learning budget
- Free private health insurance
- Free Spanish, English and French lessons
- Relocation package if needed
- 31 days of annual vacations
- Gym discounts and free sports activities
- Ticket Restaurant with monthly credit and regular cross-team lunches
- Daily fresh fruit and a beautiful office with 360-degree views of Barcelona
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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