Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
About the role
- Customer Success Manager helping clients with B2B procurement solutions and optimizing logistics processes. Building stable customer relationships and enhancing customer service effectiveness.
Responsibilities
- You are the point of contact for assigned customers, build trust, and share and document best practices
- You review the effectiveness of the customer journey and help customers overcome challenges and achieve their goals
- You optimize existing logistics processes together with the customer using our solution el/ka/sy
- You coordinate interactions and workflows of internal and external staff, including third-party providers, to ensure on-time project delivery
- You act as the liaison between the customer and our team
Requirements
- 2–4 years of professional experience in communications management, marketing, sales, account management, or customer support
- Experience in a B2B mechanical engineering environment is an advantage but not required — e.g., experience with an industrial wholesaler
- Excellent communication skills and knowledge of project management
- Analytical mindset
- Strong team player, able to work independently and multitask to respond flexibly to new requirements
Benefits
- Flexible working hours
- Hybrid working (max. 2 days per week in the Bielefeld office)
- Performance-based bonuses
- Team events
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