Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer for RSA delivering post sales implementation and improving customer experience in Egypt. Engaging customers and assisting with technical issues and product adoption.
Responsibilities
- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution
- Help customers quickly realize the value of their purchase and ensure smooth deployment
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance
- Help customers unblock any technical challenges throughout the journey
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates
- Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations
Requirements
- 4+ years of experience
- Good interpersonal skills and customer skills
- Strong technical expertise and understanding of business solutions
- Customer-focused mindset
- Ability to work cross-functionally with teams such as sales, product, and engineering
- Engineering degree is preferrable
- European language is a plus (French, Spanish, German, Italian)
- Identity and Access Management (Passkeys, MFA , SSO, Least Privilege)
- Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) **CCNA preferred**
- Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWZ, Azure, SCIM and REST API)
- Other (Linux, SQL, Entra)
Benefits
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment
- Providing employees with a work environment free of discrimination and harassment
- All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law
- If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team
Job title
Job type
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Not specified
Degree requirement
Tech skills
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