Account Manager responsible for managing and optimizing client accounts at Hometrack’s Data Services division while focusing on retention and upselling.
About the role
- Customer Success & Account Manager ensuring client success at Tech Holding. Responsible for managing complex client relationships and driving project lifecycles within a collaborative team.
Responsibilities
- Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
- Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
- Define project scope, goals, deliverables, and success criteria with both internal teams and clients
- Build and maintain long-term strategic relationships with key client stakeholders
- Identify upsell and cross-sell opportunities based on client business goals
- Lead contract renewal processes, including term negotiation and renewal strategy
- Collaborate with sales teams to support account expansion and revenue growth
- Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
- Coordinate cross-functional resources (engineering, product, support) to meet project timelines
- Manage project budgets, risks, timelines, and dependencies
Requirements
- 5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
- Proven ability to manage complex client relationships and drive retention and satisfaction
- Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
- Skilled at managing multiple priorities while maintaining attention to detail
- Strong communication and presentation skills, able to adapt technical conversations for different audiences
- Analytical thinker with a data-driven approach to decision-making
- Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
- Bachelor’s degree in Business, Technology, or a related field
Benefits
- A culture that values flexibility, work-life balance
- Competitive compensation packages and comprehensive health benefits
- Work with a collaborative, global team of engineers who thrive on solving complex challenges
- Professional growth through continuous learning, mentorship, and access to new technologies
- Leadership that recognizes contributions and supports career advancement
- A people-first environment where your ideas matter and innovation is encouraged
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