Customer Experience Representative for PetScreening managing inbound and outbound communications. Engaging with customers via ZenDesk while working in a hybrid environment.
About the role
- Customer Service Specialist at NOVOMATIC Technologies Poland responding to sports betting inquiries via email and chat. Providing customer support and resolving user issues on the platform.
Responsibilities
- Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
- Providing support in resolving issues encountered while using the website or mobile application
- Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
- Identifying technical errors and reporting them to the relevant departments
- Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
- Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
- Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
- Collecting customer feedback about the company’s services and reporting it to the relevant departments
- Recommending improvements based on customers’ suggestions and comments
- Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products
Requirements
- Excellent communication and interpersonal skills
- Ability to maintain high standards of customer service even in demanding situations
- Effective problem-solving skills with the ability to work under time pressure
- Proficiency in Polish language (both written and spoken) at C2 level
- Strong organizational skills with the ability to prioritize tasks effectively
- Flexibility for shift work, including weekends and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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