Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Service Specialist verifying commercial lending applications for CommBank’s Business Banking Operations. Ensuring compliance with lending guidelines and providing superior customer service.
Responsibilities
- Review and verification of returned commercial lending applications
- Verify and validate all post client documentation for errors and/or discrepancies
- Collaborate with our settlements team to ensure timely and accurate action of our customers’ requests
- Identify opportunities to improve the processes within your team or work area
- Undertake investigations in respect to customer requests and/or as a result of transactional or exception based issues
- Contribute to and/or complete reconciliations
- Complete general administrative duties as required
- Practise prudent risk management by identifying and responding to business risks
Requirements
- Demonstrated knowledge and experience of the home lending/commercial lending process or other highly operational role
- Strong customer service experience with the ability to build relationships with relevant stakeholders
- High attention to detail and accuracy
- Strong work ethic with a team orientated outlook
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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