Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
CI
Hybrid Customer Service Representative
Posted 4 months ago
About the role
- Customer Service Representative supporting insurance operations in a hybrid role. Collaborating with Agents and Underwriting Teams while delivering excellent service in Waterford, Ontario.
Responsibilities
- Collaborate with assigned Agents to support a book of business
- Working in multiple lines of business including Personal Lines, Farm Insurance and Commercial Lines
- Review renewals and endorsements for accuracy
- Provide quality control when uploading new business applications
- Assist customers with changes to their policies
- Participate in webinars, seminars and courses that support career growth
- Work with the CTM Underwriting Team to deliver efficient and precise documents
- Provide administrative support to our Corporate Services Team when needed
- Participate in community initiatives supported by CTM
- Champion a culture of kindness, agility, integrity, respect, and relationships
Requirements
- A valid General License OTL (Other Than Life) or Registered Insurance Broker of Ontario (RIBO) License
- Customer service experience and a desire to provide a first-class experience to clients
- Minimum 1 year of insurance industry experience
- A college diploma in a business subject would be considered an asset
- Familiarity with Applied Epic and PolicyWorks would be considered an asset
- Strong communication, time management, and organizational skills with attention to detail
- Ability to work both within a team as well as independently
- A desire to help and improve your community
Benefits
- A flexible hybrid work environment
- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
- A work environment that is fun and friendly and supports a healthy work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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