Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
CI
Hybrid Customer Service Representative, Italian – English, Part-Time Afternoon
Posted 6 months ago
About the role
- Customer Service Representative ensuring excellent customer experience for New Balance products through various communication channels. Collaborating effectively and resolving inquiries with a customer-centric approach.
Responsibilities
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
- Fluency in Italian: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
- Start Date: November 2025
- Hours: 25 hours/week
- Work Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
- Salary: €11,595.34 gross per year
- Holidays: 24 working holidays (pro-rata)
- Work Model: Hybrid (6 days per month at the office)
- Training: 8 days of office based training from Monday to Friday from 10:00 am to 7:00 pm
- Office Location: Barcelona (La Sagrera)
- Additional Perks:
- Career Growth: Ongoing training and development
- Well-being Support: Confidential counselling and resources
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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