Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Service Representative at Emerson handling inquiries and processing purchase orders to ensure exceptional after-sales customer care. Building relationships while providing accurate product information and support.
Responsibilities
- Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work.
- Provide general product information, such as price and lead time, warranty, and RMA requests.
- Process Order Management such as mailbox management, order entry, order status, and shipping discrepancies.
- Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
- Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
- Assist customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.
Requirements
- Bachelor’s degree in any four-year course.
- 2 years of relevant experience gained from interactive customer service or related functions.
- Background in offshore service operations is a plus.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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