Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Customer Service Coordinator engaging in customer support through various channels for Tianshi's networks in Europe. Resolving issues, improving customer experience, and supporting marketing initiatives.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Provide accurate and detailed information about products and services
- Resolve customer complaints and issues efficiently, with empathy and professionalism
- Collaborate with team members to continuously improve the customer experience
- Actively participate in training, team meetings, and knowledge sharing
- Support marketing initiatives, including social media management and content promotion
- Assist with special customer service projects as needed
- Deliver exceptional customer service to Tianshi’s networks across Europe through online and offline channels
- Organize, prepare for, and actively participate in events, meetings, and training sessions.
Requirements
- Very good command of German and English
- Strong communication skills
- Excellent online and offline marketing skills
- Proactive, motivated team player; able to work independently
- Proficient with MS Office
Benefits
- The office has excellent public transport connections
- A motivated team that supports one another
- Opportunity to contribute your individual strengths
- Complimentary coffee, tea, and water
- Paid internship with the possibility of a full-time position after the internship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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