Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
About the role
- Danish Customer Service Advisor providing exceptional care to B2B customers in the payment industry. Engaging with clients via phone and email while managing administrative tasks in a hybrid work environment.
Responsibilities
- Connect with B2B customers via phone and email, providing service-oriented solutions.
- Keep things organized by handling admin tasks and following up on questions and requests.
- Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Requirements
- Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
Benefits
- A hybrid work model —combine office and remote work.
- Competitive salary + evening compensation.
- Career growth opportunities within a fast-paced, international company.
- Extensive training and development to set you up for success.
- Fun and lively workplace with diverse cultures and team events.
- Perks: Free coffee, fresh fruit, Spanish lessons, PT sessions, and mental health support via the Ifeel app.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
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