Healthcare Operations Manager at DaVita overseeing clinic operations and patient care. Lead team efforts for quality improvement and financial management in a supportive environment.
About the role
- Customer Operations Coordinator managing customer orders and outbound logistics at Spindrift, ensuring accuracy and timely fulfillment in a hybrid work environment.
Responsibilities
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
- Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
- Maintain effective communication with Sales team and customers to resolve issues/challenges.
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
- Identify opportunities to improve procedures and policies that add value to the business.
- Maintain tracking and tracing customer data records both on and off ERP system.
Requirements
- Customer Service and/or Outbound Logistics experience in a consumer food or beverage company is a plus.
- Bachelor's degree in Business, Finance, or related discipline
- Ability to work in a company with an entrepreneurial/non-structured environment
- Excellent written and verbal communication skills
- Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
- Above all, the Customer Operations Coordinator must possess the highest levels of integrity and character with a positive, customer-oriented outlook.
- Problem-solving skills are essential.
- A strong desire and willingness to do whatever it takes to get the job done.
- Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.
Benefits
- Short-term incentive programs specific to level and department
- Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
- Company-paid life insurance, and a 401k retirement savings plan with a company match
- Monthly cell phone allowance
- Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
- A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance
- In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time
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