Cyber Defence Analyst at One New Zealand monitoring security threats and responding to incidents in a 24/7 Cyber Defence Centre environment. Join a highly engaged team to ensure security and integrity of technology.
About the role
- Customer Journey Analyst in Eurobank focusing on redesigning customer journeys and enhancing experiences across various banking services. Utilize analytical thinking and Agile methodologies for process improvement.
Responsibilities
- Map and analyze current (“as-is”) customer journeys/episodes to identify pain points, bottlenecks, and cost drivers
- Lead the way towards the design of the ideal journey by leveraging various methodologies (Lean Six Sigma, Design Thinking etc) ensuring customer & operational excellence in parallel
- Support Agile squads & Hybrid Teams ensuring timely and high-quality delivery
- Measure the impact of initiatives to guide prioritization and capture efficiency gains
- Perform gap analysis between journeys offered among different channels aiming to offer an omnichannel experience
- Monitor key journey KPIs and collect internal feedback to drive continuous improvement
- Disseminate information related to journey’s highlights via informative presentations aiming to increase internal awareness
Requirements
- 2-4 years of relevant professional experience in strategy/management consulting/process re-engineering/banking
- Hold BSc and/or MSc degree in Engineering (preferably), Mathematics, Statistics or Physics
- Proficient in the MS Office suite
- Fluent in English (both in writing and verbally)
- Strong analytical and problem-solving mindset with the ability to structure complexity
- Strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude
Benefits
- Competitive remuneration
- Hybrid work: work-life balance through remote and in-office work
- Access Unlimited Udemy Learnings
- Professional development and career guidance from successful executives
- Premium Health & Life insurance for you, your partner and/or your family and mental health support
- Pension plan to support your plans and future financial expectations
- Team building & wellbeing activities
- Potential Extra days of annual leave (Winter Bonus)
- Exclusive discounts at partner stores
- Staff pricing for banking products
- Nursery and summer camp allowance for your little ones
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior CPFR Analyst responsible for partnering with Sales and customer teams using data analysis. Leading planning and distribution improvements for Kenvue's iconic brands.
Senior Analyst handling complex rebate calculations for US pharmaceutical clients in LATAM. Collaborating with onshore teams and managing production - focused workloads with accuracy and attention to detail.
Compensation Analyst supporting operational and analytical management of compensation in Colombia. Collaborating with HR and business leaders on strategic reporting and compensation structures.
Penetration Tester conducting internal security assessments for SaaS platform. Collaborating with engineering teams to identify and document vulnerabilities while driving remediation efforts.
Senior Treasury Liquidity Analyst at TD managing liquidity reporting processes and supporting regulatory requests. Leading projects to enhance liquidity methodologies and risk management strategies.
Analista de Controladoria IV na Votorantim focado em Impostos Diretos. Realiza apurações, obrigações acessórias e processos de automatização na área fiscal.
Cybersecurity Analyst at CAA - Québec enhancing security resilience and handling vendor coordination. Continuous improvement of security programs and incident response planning with hybrid work schedule.
Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
Digital Transformation Analyst developing digital tools for real energy assets. Collaborating with engineers to enhance decision - making and operational efficiency in energy infrastructure.