Hybrid Customer Implementation Manager

at SkyCell AG

• Job title: Customer Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Utrecht, Netherlands

About the role

• Customer Implementation Manager guiding pharmaceutical companies through successful platform implementation and value realization. Leading projects, ensuring customer engagement, and fostering collaboration with internal teams.

Responsibilities

• Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
• Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
• Identify risks and develop mitigation strategies to keep projects on track
• Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
• Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
• Understand customer requirements to provide tailored implementation solutions and support their internal change management
• Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
• Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realization across all touchpoints

Requirements

• Experience in project management, customer success, or a related role in SaaS or logistics technology
• Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
• Ability to demonstrate software solutions effectively and relate them to customer needs
• Experience in Pharma projects & Change management
• Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
• Strong problem-solving skills and a proactive approach to addressing customer challenges
• Excellent communication and interpersonal skills
• Language: English

Benefits

• The unique opportunity to join a scale up that wants to multiply his revenue stream in a few years, that placed itself as a market leader in its field
• Agile team, flat hierarchy, cooperative and supportive mindset
• Market-conform salary + pension + expenses + bonus + training budget + 25 holidays
• Hybrid team, 1-2 days in our office in Utrecht
• Supportive of periods of being a digital nomad
• We plant trees on your behalf! See our forest here: https://ecologi.com/validaide