Senior Customer Support Specialist delivering expert guidance for Clio's accounting products and resolving customer challenges. Collaborating with cross - functional teams to enhance service delivery and customer satisfaction.
About the role
- Customer Experience Consultant handling customer experience by managing the end-to-end shipment process. Primary point of contact for customers in a global shipping company.
Responsibilities
- Taking full responsibility for customers' experience by managing the end-to-end shipment process
- Be the primary point of contact for own customers
- Actively build strong relationships with customers
- Promptly respond to customer enquiry on shipment status
- Actively drive awareness and utilization of Maersk self-service channels
- Understand and be familiar with local KPIs
- Drive continuous improvements opportunities
- Be the owner of all customer issues
- Manage and improve day to day process interaction with own customers
- Understand claims policy and its impact on company assets
Requirements
- Bachelor’s degree
- experience in Logistics/Shipping is strongly preferred
- Excellent interpersonal and communication skills
- An excellent team player
- Able to work under pressure
- Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
- Good analytical and problem solving skills
- Commercial drive
- Knowledge of Microsoft Office - Word, Excel, PowerPoint
- Fluent in Turkish & English
Benefits
- excellent work environment where you're valued as part of our team
- great culture of reward and recognition for high performing individuals
- great learning and career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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