Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
About the role
- Customer Care Representative connecting homebuyers with trade partners to ensure satisfaction in service and warranty work. Overseeing repairs and maintaining positive homeowner relations throughout the process.
Responsibilities
- Schedule and oversee repairs, ensuring completion within specified timeframes
- Maintain service request logs and documentation of all work performed
- Evaluate performance of trade partners and materials, reporting back to management
- Participate in department meetings and emergency on-call rotation schedules
Requirements
- High school diploma or GED; Associate’s degree or equivalent preferred
- 1-3 years of experience in residential customer service or construction field preferred
- Valid driver’s license with a good driving record
- Strong communication, organizational and time-management skills
- Physical presence requirements for in-person attendance at Company communities/job sites and offices during regular work hours
- Ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less
- Finger dexterity to operate a computer keyboard and calculator
- Able to drive a vehicle
Benefits
- Health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Everyone’s Included Day
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