Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
DF
Hybrid Customer Care, Order Management Specialist
Posted 6 months ago
About the role
- Order Management Specialist overseeing customer order processing for B2B and B2C in EU markets. Ensuring accurate processing and resolving OTC queries in a hybrid role from Portugal or the UK.
Responsibilities
- Oversee and support customer order processing for EU markets for B2B and B2C channels
- Handle Order to Cash (OTC) queries, resolving issues, and monitoring effectiveness of the processes
- Responsible for ensuring accurate, timely processing of all customer orders across multiple EU countries
- Report and qualify B2B complaint case data
- Primary contact for B2B team to coordinate response-to-resolution for OTC queries
- Liaise with Logistics provider to ensure order KPIs are met and manage order queries
- Maintain relationships with external vendors and support teams as required
- Communicate effectively with business partners on order/invoice queries
Requirements
- Degree level or other transferable experience
- Demonstrated experience within a Call Centre or commercial environment
- Sound background in order management
- Exposure to Salesforce.com and SAP ERP systems
- Experience using MS Office – Intermediate Excel skills are highly desirable
- Languages: English fluent, additional language an advantage (Dutch, French, or German preferred)
Benefits
- Hybrid work arrangement
- Professional development opportunities
- Travel opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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