Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Care Advocate providing support and service to clients at Rockwell Automation. Engaging with customers to resolve inquiries and ensure satisfaction in hybrid work environment.
Responsibilities
- Respond to inquiries and resolve issues related to orders requests.
- Engage with all partners to maintain the highest standards of customer support.
- Address and resolve product concerns, including managing customer complaints.
- Demonstrate a clear understanding of goals and ensure targets are met within each financial period.
- Provide proactive delivery updates through Open Orders reports according to service level agreements (SLAs) and expedite orders.
- Manage customer product returns, including new product failures and warranty claims.
- Support Repair and Exchange Requests.
Requirements
- 1+ years of experience interpreting and responding to customer requests, both written and verbal, suited for a global, multicultural business setting.
- Native or fluent proficiency in Dutch, and command of English (both spoken and written) are required; proficiency in additional languages is considered an asset.
- Demonstrated problem-solving skills.
- Familiarity with Supply Chain processes and Customer Care functions.
- Ability to work collaboratively within a team.
- Always uphold integrity and ethical behavior.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- ... and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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