Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
About the role
- Credit and Collections Analyst responsible for account management in diagnostics and life sciences. Leveraging data for business decisions and enhancing operational efficiency.
Responsibilities
- Take responsibility for all account receivables by setting collection priorities within the assigned portfolio to achieve or exceed stated collection metrics under minimal supervision.
- Proactively confers with customers via telephone calls and emails in an attempt to determine the reason for overdue payment and secure payment.
- Records information about the customer and status of collection efforts in SAP and/or other approved software.
- Researches and identifies payment discrepancies, reconciles accounts, and logs disputed items.
- Deliver difficult and complex messages, while maintaining relationships.
- Manage daily order releases and escalate held orders as necessary per credit policy to resolve payment issues.
- Analyze Customer’s financial data to ensure the proper valuation of default and collections risk as well as proper exposure aggregation.
- Underwrite customer’s credit limits and approve new equipment opportunities.
Requirements
- Bachelor's degree in Finance, Business Administration, Economics, or related field or related experience.
- Experience with SAP ERP system preferred.
- Credit and collections experience.
- Experience with Microsoft software with intermediate Excel skills.
Benefits
- Medical
- Dental
- Vision
- Paid Sick leave
- 401K
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