Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
CI
Hybrid Contact Center Sales Manager
Posted 5 months ago
About the role
- Sales Manager achieving unit sales goals and managing performance. Leading coaching sessions and fostering a collaborative work environment for sales associates.
Responsibilities
- Achieve the sales goal of the unit on a weekly, monthly and annual basis
- Lead sales inventory in managing service levels to corporate standards
- Observe sales calls and conduct one-on-one coaching sessions
- Analyze statistical review, including call mix, conversions and effectiveness
- Perform quality audits and conduct daily/weekly feedback on performance
- Plan and report sales results, weekly and monthly compensation payout
- Investigate sales techniques while identifying new product needs and analyzing the market
- Create a collaborative, performance-driven work environment
Requirements
- Demonstrated effective leadership skills
- Ability to work non-traditional hours based on business needs
- Computer skills, including software skills, including Excel, Word, etc.
- Outstanding communication and computer skills
- Demonstrated ability to develop and achieve daily personal and performance goals
- Excellent organization skills and ability to prioritize responsibilities in a high-volume call center
- Ability to change focus quickly to achieve the company's strategies and objectives
- Acquire Resident Property Casualty license and maintain active status through CE credits. Must obtain within 90 days of hire.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Job title
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Experience level
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Degree requirement
Location requirements
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