Service Line Director managing an affordable housing service line while overseeing revenue growth, client retention, and compliance in Tampa. Leading Project Managers and ensuring operational excellence in hybrid environment.
About the role
- Handling and managing the most complex claims in Major Litigation Unit at CNA Insurance. Requires technical expertise in assessing risk and ability to present resolution plan to management.
Responsibilities
- Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure
- Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
- Verifies coverage, sets and manages timely and adequate reserves
- Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
- Drives the resolution of claims by collaborating with internal and external business partners
- Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources
- Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
- Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed
- Prepares and presents high profile, complex information to senior leadership
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
- Mentors, guides, develops and delivers training to less experienced Claim Professionals
Requirements
- Bachelor's degree with Master's preferred in a related discipline or equivalent
- Typically a minimum ten years of relevant experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Advanced negotiation experience
- Professional designations are highly encouraged (e.g. CPCU)
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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