Communications and Digital Strategist enhancing CCJ's digital strategy and brand through social media, graphics, and digital media. Engaging campaigns and maintaining brand visibility for coalfield communities.
About the role
- Communications Coordinator enhancing corporate initiatives and engagement with store teams. Developing clear communications to drive operational excellence across North America.
Responsibilities
- The Communications Coordinator plays a critical role in keeping Claire’s store teams informed, engaged, and aligned with corporate initiatives.
- This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.
- Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.
- Ensure communications reflect Claire’s tone of voice and inspire engagement from a diverse retail audience.
- Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.
- Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.
- Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.
- Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.
- Collaborate with internal French Translator to ensure Quebec-compliant, bilingual communications are distributed promptly.
- Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.
- Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).
Requirements
- Associate degree in Communications, Business, or related field (Bachelor’s preferred).
- 2+ years of experience in communications, internal communications, or retail operations.
- Proven ability to work independently with minimal supervision while collaborating cross-functionally.
- Strong written and verbal communication skills with a keen eye for detail and brand consistency.
- Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Experience supporting communications for a retail or multi-unit organization strongly preferred.
- Strong interpersonal skills and ability to connect with diverse audiences.
- Willingness to travel occasionally for meetings, store visits, or training.
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time*
- paid leave
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