Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
About the role
- Analista de Estratégia de Cobrança liderando iniciativas na Realize CFI. Atuando em políticas e estratégias de cobrança que impactam os resultados da empresa.
Responsibilities
- Support the development, validation and implementation of collections strategies, such as segmentation and recovery policies.
- Identify opportunities to improve collections outcomes through data analysis.
- Evaluate the performance of collection actions, discount policies and debt negotiations to propose new strategies.
- Drive strategic guidelines focused on efficiency, sustainability and portfolio competitiveness.
- Conduct analyses integrating quantitative, macroeconomic, regulatory and risk aspects, anticipating trends and impacts.
- Lead strategic projects, ensuring planning, execution and control of the study implementation.
- Assess the impact of strategies using indicators such as delinquency, discounts, recovery rate, financial return and other KPIs.
- Prepare executive reports and strategic recommendations to support leadership decisions.
- Represent the area technically in internal forums and committees, presenting results and opportunities for innovation.
- Promote integration among business areas such as credit, risk, CRM, technology and finance.
- Monitor market trends, technological innovations and regulatory changes, incorporating these elements into strategies.
- Support the diagnosis, projection and definition of the provision for doubtful accounts (PDD) budget.
Requirements
- Bachelor's degree in Administration, Economics, Statistics, Engineering, Actuarial Science, Mathematics, Information Systems or related fields.
- Knowledge of credit risk management and financial products.
- Strong knowledge of collections KPIs.
- Experience in defining segmented policies and/or credit recovery strategies.
- Minimum of 4 years' experience in strategic analysis, analytics, business intelligence or planning in credit and collections.
- Experience in strategic projects and interaction with executive areas.
- Ability to communicate clearly when interacting with internal and external stakeholders, demonstrating negotiation and conflict resolution skills.
- Advanced proficiency in data analysis, statistical techniques and handling large volumes of data.
- Advanced Excel skills.
- Proficiency in at least one programming language (SQL, Python, R, etc.).
- Familiarity with risk indicators, macroeconomic scenarios and regulatory frameworks.
Benefits
- Not specified
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