Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
About the role
- Collections Specialist responsible for managing customer collections and receivables from North and Latin America. Requires proficiency in SAP and MS Excel with evening working hours.
Responsibilities
- Performing collection activities on assigned customers portfolio from North and Latin America regions
- Collecting customers' receivables by monitoring accounts and proactively contacting clients (phone calls and e-mails)
- Updating account status records and document collection efforts
- Reporting on collections activity and customer accounts status
- Maintaining telephone contact and correspondence regarding debt, verifying payments, and communicating effectively with customers to secure/negotiate payment while increasing customer satisfaction
- Preparing account reconciliation for customers
- Administrating bad debt (over 180 days)
- Effectively communicating with sales team and other internal departments to drive process improvements and achieve/ exceed assigned targets
- Reconciling customers’ accounts in terms of unapplied payments and credit notes
- Meeting or exceeding monthly/quarterly assigned targets for cash collection and reducing past due receivables
- Maintaining customers' contact details and ensuring timely delivery of invoices to the customers
Requirements
- 1-2 years’ experience in the Accounts Receivable area
- Fluent in English - at least CEFR B2/C1 level
- Practical knowledge of SAP and MS Excel is desired
- Strong oral and written communications skills
- Must be driven to achieve results and function within a team environment
- Evening working hours: (8.5h between 2:00 pm and 12:00 am)
Benefits
- Private healthcare including dental care – MEDICOVER
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday
- up to 3 additional days of vacation by length of service in the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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