Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
About the role
- Collections Specialist working with Journey Capital to handle debt recovery and client relations. Aiming to reduce risks and maintain effective communication with clients in a hybrid role.
Responsibilities
- Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
- Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
- Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
- Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
- Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
- Ensure accurate follow-up and reporting of collection activities.
- Communicate regularly with management on account status and situations requiring escalation.
- Provide customer service regarding collection inquiries.
- Perform any other tasks necessary to support the Collections department.
Requirements
- Minimum of 2 years of experience in collections or accounts receivable
- Bachelor’s degree (preferred)
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills in French and English
- Proficient in Microsoft Word and Excel
- Good understanding of credit
- Strong analytical skills
- Experience in locating hard-to-find debtors (an asset)
- Excellent teamwork and team development skills
- Strong organizational skills, self-discipline, and ability to work independently in a dynamic, high-pressure environment
- Ability to read and interpret client communications
- Ability to prioritize and manage multiple tasks
Benefits
- Competitive compensation
- Flexible working hours
- Option to work remotely or on-site
- $1,500 for professional training and courses
- Free English or French classes
- Free access to the company gym
- Free coffee and snacks
- Regular team events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Collections Analyst managing accounts receivable at Meltwater. Collaborating with clients and internal teams to optimize collections and enhance financial stability.
B2B Collections & Recovery Sr Analyst at Wellhub managing overdue receivables. Transitioning to strategic asset recovery while ensuring company liquidity and optimizing recovery rates.
Responsible for effective resolution of delinquent loan accounts for Pacific Service Credit Union. Collaborates with internal teams and external legal counsel to support compliant recovery outcomes.
Finance role managing finance - related activities including Accounting, Reporting, and Budgeting. Collaborating with stakeholders and contributing to strategic initiatives at Zurich.
Atendente em cobrança para a Pagaleve, realizando negociações de contratos em atraso e suporte às áreas de estratégia. Trabalhando em um ambiente flexível e dinâmico.
Analista Galerias Pleno resolving financial issues, negotiating debts and managing third - party companies at Assaí Atacadista. Provides essential support for an expanding wholesale company.
Associate Director - Credit/Collections managing operational aspects and leading credit and collections team at AT&T. Driving strategies for credit risk and collections management in a fast - evolving environment.
Collections Administrator managing accounts receivable collections and client inquiries for Barr's financial operations. Collaborating with the Project Accounting team to ensure timely payments and accurate records.
Gerente de Estratégia de Cobrança gerenciando equipes de analytics e cobrança. Focado em modelos de propensão a inadimplência e integração entre os canais de cobrança.