Head of Credit and Collection policies at UNIT, a fintech focused on democratizing credit access and financial education. Responsible for defining strategies and monitoring credit risk.
About the role
- Debt Collector ensuring timely payments of overdue invoices for S&P Global's Credit and Collections team. Collaborating with various departments to resolve account disputes and improve cash flow.
Responsibilities
- The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
- Accountable for all customer disputes and owning these through to resolution
- To ensure that all activities undertaken are completed in line with our internal controls and published processes
- Undertake Sales Ledger account reconciliations as required
- Respond promptly and completely to both customer and internal enquiries
- Escalation of debt issues to account manager & line manager
- Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Performing other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team
Requirements
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Credit and Collection Specialist developing recovery strategies for complex portfolios. Analyzing financial indicators and overseeing compliance throughout LATAM.
Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
Billing and Collections Specialist responsible for timely claims follow - up and account management. Overseeing account documentation and collaborating across departments for resolutions.
Collections Team Lead guiding dedicated accounts receivable team at Uline, North America's leading distributor of shipping materials. Managing workflows and fostering a positive work environment.
Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
Senior Collections Specialist at Keyloop responsible for collections across UK & Ireland. Utilizing excellent communication skills and engaging with clients to ensure timely payments.
Collections Clerk at Blue Ridge Communications resolving outstanding bills and handling customer inquiries in a hybrid work environment. Responsible for both collection calls and customer service tasks.
Archivist managing physical and digital collections at Department of Parliamentary Services. Responsibilities include supporting design integrity and preservation for Australian Parliament House.
Collections Strategy & Performance Manager optimizing collections strategy across arrears lifecycle at Amplifi Capital in Leeds, leveraging data and consumer lending expertise.